Finding Digital Heaven - A Windows User Switches to a Mac
by Dave Murphy
I was an avid fan of PCs for 25 years. I was an ardent supporter of Microsoft Windows, even during the dark Me years. However, when Vista came to my desk last fall, I lost my passion for PCs. I bought one of the most capable notebooks available, spending ten times more than I did for my the eight-person 1964 Oldsmobile Jetstar 88 that I drove while I was in college. Yet, Vista ruined this fine piece of computing hardware. Yet, there is light at the end of the tunnel, and for the last two weeks, I have been in computing heaven.
I was on spring break with my family; we were sharing space at my wife's sister's beach house. On the fourth day of the vacation, while I was preparing discussion questions for my online classes, my Sony Vaio, running Windows Vista Business Edition, crashed for the umpteenth time. This time it was serious, requiring me to restore the entire system partition from a backup image.
After a few minutes of grumbling, I got to work recreating the partition and hoping that the master boot record was not corrupted, as that would complicate my restoration efforts. My wife, a computer engineer, overheard my under-the-breath comments and suggested that I finally give up on Vista, as it seemed to require more time to maintain that to productively use. She suggested that I call Apple and order a MacBook; she was sure that they could deliver it within a day to the beach house, and I would lose only one day's work. Every man needs a woman as supportive as my wife is to me!
Using our youngest daughter's notebook, I visted Apple's website and evaluated the current line of MacBook notebook computers. I narrowed my options down to three models, and I called the Apple sales line. Sure enough, in less than 10 minutes and dozens of specific technical questions, I was confident that a MacBook would meet all of my needs. The Apple salesperson offered to deliver the computer to our vacation spot within 24 hours for as many dollars. I promised to call back, after talking to my wife.
After talking to Peg, I decided to drive two hours to the nearest Apple store to touch the machine that I had selected, just to be sure it was exactly what I was expecting. I grabbed our oldest daughter, who, as a teenager, loves road trips, and we struck off.
The Apple Genius with whom we spoke at the Apple store was patient and friendly. For an hour, I peppered him with questions and comments about each MacBook model. He remained calm and actually seemed to enjoy helping me. Finally, he said, "You seem to be very particular about your computers." My daughter nearly passed out from laughing. I have been called many things, but particular is the most polite of them all.
My daughter suggested that I would be most happy with the MacBook Pro, as it had a separate video card and the keyboard was most comfortable for me. I agreed with her evaluation, and we bought the computer, an extra power adapter, a case, and a copy of Microsoft Office. Even though the Apple Genius promised that I would not need Office, I thought it would be a safe bet, as I need to be fully compatible with my student's documents.
While ringing up our purchase, I noticed that the Apple Genius granted me over $200 in educator discounts. Everything about Apple, from the employees, to the store, to the computer, has been a pleasure. I love great customer service, and I feel right at home with everything Apple.
Today, it has been two weeks since my Vista computer last crashed. I don't care; I am in heaven with my MacBook Pro. I have been more productive on this machine than I ever was on a DOS or Windows machine. The system automatically backs itself up to my Time Machine drive, and my data is automatically backed up to Amazon's S3 servers, using JungleDisk.
I cannot imagine ever buying another Windows notebook.
03.31.08 @ 01:31 PM ET
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